Awards 2021

Compliment of the Month

"I have worked with 3C Shared Services for many years, and I have received particularly outstanding services from Michael Stares. He is extremely knowledgeable, helpful, and accessible and is a real credit to your service.

We had a recent project with a builder needing to start work urgently and despite being extremely busy with many applications due to the building regulation changes, Michael swiftly completed the plan check and I suspect got up very early or worked late to do so!

This is very typical of the hard working and diligent response that I have received from Michael over the years, so I just wanted to commend his excellent work!" - Architectural Designer

Compliment a colleague

"I would like a shout out to all of the City Building Control team for their hard work over the last couple of months, due to a change in legislation, not just one but 4 areas of the building regulations (F,L,O,S) they have dealt with over 50% more applications! An incredible effort by the whole team to keep processing and dealing with these so well done all :-) Biggest change in building regulations for a number of years." - Heather Jones, Assistant Director Planning and Building Quality

Above and Beyond

"To be honest, I was stressing about what the process might be and that the surveyor would be a cold unhelpful type. Fortunately, this was the exact opposite, the process was well explained, straightforward, efficient, and the surveyor was friendly, informative, and very helpful. No issues whatsoever and a massive thank you."

"Many thanks for sending these through, and please pass on my thanks to Wai for his efficient survey. May I take the opportunity to compliment Building Control on the efficient and timely service, which I think is exemplary and should be a model for other parts of council services. I have always been impressed with Building Control, and I commend you for your professional and well-organised service. Everyone, including Paula, Kathryn and Jenny, have been attentive, helpful and superb, and you clearly work as a very effective team! Many thanks."

"I worked as an agent for the above property’s garage conversion, and I wanted to say a really big thank you for all of the advice and support you offered our team. We worked with the team in the office, Andrew Dearlove and Laura Hills and everyone couldn’t have been more helpful, responsive and supportive during the build."

"Jenny Gyford, many thanks for sending the Completion Certificate documentation. I must say I am most impressed with the service I have received from 3C Shared Services, from the initial enquiry to the council through to receiving the certificate has been exemplary, minimal delays, clear instructions and the most help support from you and your colleagues. Thank you, much appreciated."

"I just wanted to email to thank you and say how great the service I just received was. I rang your number and spoke to a lovely lady that was so helpful. Having never been involved with this level of house renovations before, I have felt out of my depth… To speak to someone and get reassurance was amazing and she also said she would provide me with a timetable for inspections – which again is invaluable. Thank you again."

"We had some building work done last year and having completed the 3C Building Control online form on Monday and identified a convenient time, this afternoon Laura Hills popped round from 3CBC. She turned down a cup of tea, checked our windows, and extractor fans and signed off our completion certificate which we had in our inbox within the hour… As for 3CBC they represent excellent value and project a great image of the Council. I would recommend them to any of you. The experience was almost worth the pain of the building work."

Honorary Thanks

"Hi Holly Just wanted to say well done and thank you for your presentation to the Planning Mgt Team this morning. Really appreciated your time and your explanation of what you do at PACE, and how you've grown and developed your approach was so helpful. Love your enthusiasm too.... we all did."

"Thank you, Jenny, much appreciated. Can I also congratulate you and 3C generally for a very efficient and decent service. Being rare nowadays great service tends to stick out a bit!"

"Hi Chris, thanks for acting so swiftly on this, it great to see such good customer service."

"Perfect, thanks Kim. Do also thank Hans for his assistance through the build."

"Hi Claire, I just wanted to drop you a line to say thank you for your and your team's guidance throughout the build, this was much valued."

"Dear Lou, many thanks for sending the completion certificate yesterday and thank you very much for 3C's support during the build, it was much valued."

"Dear Jenny, thank you enormously for such a speedy and positive response - we are very grateful indeed."

"Thank you very much Jenny, what a great company to deal with and prompt. I will be recommending you to everyone I know. Thank you so much."

"Morning Holly and Fred, just wanted to say thank you for this morning's briefing session - it was really informative, loved your friendly but professional approach. Really impressed (and gives me ideas for what Planning, and the Build and Natural Environment Team could do to compliment these too!)"

"Hi Claire, as you know from liaising with our builders, we’ve now completed the extension project and just received the completion certificate from your colleagues. I just wanted to drop you a line to say thank you for your and your team’s guidance throughout the build, this was much valued."

"Dear Lou, many thanks for sending the completion certificate yesterday. Thank you very much for 3C’s support during the build, it was much valued."

"Dear Jenny, thank you enormously for such a speedy and positive response - we are very grateful indeed. We have left messages with Darren and hope we can complete this next stage soon. Much appreciated."

"Thank you very much Jenny, what a great company to deal with and prompt. I will be recommending you to everyone I know, Thank you so much."

"Many thanks, Louise and I would like to say (again) how helpful, constructive and efficient your whole department has been."

"Thank you for forwarding the Completion Certificate, which will be safely kept on my file. Also, to say I’m appreciative of your visit and all you have done with regards to my project."

"On behalf of my customer, thank you for you very kind, understanding and efficient action."

"Chris Tweed, thank you for your prompt assistance."

"Thank you, David and Andrew, for sending these through so promptly, it is greatly appreciated."

"Thank you very much sending this to me so quickly, this is much appreciated."

"Thank you for your swift response, that was really helpful."

"Thank you. You are extremely helpful"